Since all items are custom made there will be no refunds or exchanges unless there is an error on our part. Please be specific on fabric choices and thread colors to ensure the item will be exactly what you want. If specifics are not given, we will use our discretion in creating your item.
Because colors can display differently depending on your monitor settings, a variation in color from your mock up design and actual embroidery is possible. This is not an error on our part (unless you selected “red” and we embroidered “orange”) and no refunds or credits will be given. Please note that once you approve the design, you release us of any liability of there being an error in the information embroidered. If a correction is necessary after production is complete AND we are able to remove the embroidery, there will be a fee of $20.
Any errors of defect in products must be reported within 10 days of reception of your order.